Privacy Policy

Last updated: June 11, 2024

This Privacy Policy describes how Luckyperkhouse ("we", "us", or "our") collects, uses, and shares information about you when you use our website luckyperkhouse.com and any related services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you interact with our Services, including when you:

Create an account or register for our Services
Fill out forms or submit requests
Contact us via email, phone, or messaging platforms
Subscribe to communications or updates
Participate in any interactive features of our Services

This information may include your name, email address, phone number, postal address, and any other information you choose to provide.

1.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain technical information, including:

Log data such as your IP address, browser type, operating system, referring URLs, and pages visited
Device information including hardware model, operating system version, and unique device identifiers
Usage data such as the features you use, the time and duration of your visits, and actions taken within the Services
Cookie data and similar tracking technologies as described in Section 5 of this policy

1.3 Information from Third Parties

We may receive information about you from third parties, such as analytics providers, advertising partners, and social media platforms, where permitted by applicable law. We may combine this information with data we collect about you.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, maintain, and improve our Services
To process transactions and send related information, including confirmations and invoices
To communicate with you about your account, updates, and support requests
To send promotional communications, where you have opted in to receive them
To personalise your experience and deliver content relevant to your interests
To monitor and analyse usage patterns and trends to improve our Services
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To comply with legal obligations and enforce our terms and policies

3. How We Share Your Information

3.1 Service Providers

We may share your information with third-party vendors and service providers who perform services on our behalf, such as hosting, data analysis, payment processing, customer service, and marketing. These parties are authorised to use your information only as necessary to provide services to us.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganisation, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.3 Legal Requirements

We may disclose your information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.

3.4 Protection of Rights

We may disclose your information if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of us or others.

3.5 With Your Consent

We may share your information with third parties when you give us your explicit consent to do so.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymise it. If this is not possible, we will securely store your information and isolate it from further processing until deletion is possible.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Services and to improve and personalise your experience. Cookies are small data files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the operation of our Services and cannot be switched off in our systems
Analytical cookies: Allow us to recognise and count visitors and see how visitors move around our Services
Functional cookies: Enable our Services to provide enhanced functionality and personalisation
Targeting cookies: May be set through our Services by our advertising partners to build a profile of your interests

Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

6. Your Rights and Choices

6.1 Account Information

You may update or correct information about yourself by logging into your account or contacting us directly. You may request deletion of your account at any time, though we may retain certain information as required by law or for legitimate business purposes.

6.2 Communications

You may opt out of receiving promotional communications from us by following the instructions in those messages or by contacting us directly. Even if you opt out of promotional communications, we may still send you non-promotional messages, such as those about your account or our ongoing business relationship.

6.3 Data Access and Portability

You may request access to the personal information we hold about you and, where applicable, request that we provide this information in a portable format.

6.4 Correction and Deletion

You may request that we correct inaccurate or incomplete personal information or that we delete your personal information, subject to certain exceptions where we are required to retain it.

6.5 Objection and Restriction

You may have the right to object to our processing of your personal information or to request that we restrict processing in certain circumstances.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, theft, and unauthorised access, disclosure, alteration, or destruction. However, no security system is impenetrable and we cannot guarantee the absolute security of your information. You are responsible for maintaining the secrecy of any credentials used to access your account.

8. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe that a child under 16 may have provided us with personal information, please contact us.

9. Links to Third-Party Sites

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any third-party sites or services that you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this policy and, where appropriate, by providing additional notice such as a statement on our website or an email notification. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Company: Luckyperkhouse
Address: 7 Chestnut Rd, Port Macquarie NSW 2444, Australia
Email: info@luckyperkhouse.com
Phone: +61 7 3050 0939
Website: luckyperkhouse.com

We will respond to your request within a reasonable timeframe and in accordance with applicable law.